Logging In Problems

Trouble logging in can be caused by a number of problems; we're always happy to help if you experience issues. However, you may find it quicker to read through the following to see if your issue is addressed below.

Are you using the right login details?

Please ensure you are using the right login details; you must enter your email and password on the first login screen.

Are you using login details for the new website?

Please check that you aren't making a mistake using your login details for the old website.

Passwords are case sensitive

Passwords are case-sensitive; please ensure you use upper and lower case letters correctly.

Passwords and memorable words are not the same thing

Please don't confuse your password and memorable word/phrase. The first login screen requires your password. If you use the memorable word option instead of two-factor authentication, you'll be asked for three characters from that memorable word/phrase on the second login screen.

Forgotten passwords

Please don't reset your password unless you have genuinely forgotten it. If there is another issue, changing your password will not help. If you do ask for a password reset, you can only use the link in the email once, and it must be used within one hour.

Being locked out

If you repeatedly attempt to log in and fail, the system will lock you out for 15 minutes and then permanently (until reset by the admin team). This is a deliberate security feature to prevent hackers and keep your account safe. Please wait the required time before attempting to log in again.

Browser settings

Sometimes, your browser setup can impact the login process. Modern browsers come with a variety of options relating to caching and cookies. In basic terms, this is the process by which the browser retains things in local memory; normally, this process makes using websites run quicker and smoother; however, if it has stored incorrect information (for example, you mistyped and stored an incorrect password), you may need to reset the browser. How this is done will depend on the browser. A guide can be found here: How to clear your the cache in your browser.

Firefox

There is a known bug in the Firefox browser (this is a fault with the browser itself that also impacts other websites). If you are using 2FA, it can fill the field where the token goes with your email address; unfortunately this covers up the instruction 'Enter Token'. You can:

• Use a different browser
• Remember that on the second login screen, delete your email and enter the token generated by the app on your phone instead
• (If you are technically advanced) delve into the settings on Firefox and instruct it not to attempt to pre-populate fields for beaumontsociety.org

Cookies

The Beaumont Society website uses local cookies to run; if your browser cookie settings are too aggressive, the website won't load and function correctly, and you will be locked out. You can, however, block third-party cookies (that is, cookies that aren't part of the Beaumont Society website).

Device or software is too old

Sadly, some older devices or software cannot run our website. Check that you have the latest software running on your device, as this may enable you to get online; however, this may not be possible. Some devices do not support the latest security protocols, and using our website on them won't be possible.

2FA Problems

If you are experiencing problems with two-factor authentication, please visit this page: Help with 2FA.

Still stuck?

If these options haven't worked, please contact us, and we'll help you get (back) online. Use the contact page to message us. Please remember that we're volunteers, and it may take a few hours (sometimes longer) to resolve your issue.